Warranties, Disclaimers, Terms & Conditions

Warranty Disclaimer

GrayFox Electronics LLC hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability, fitness for a particular purpose or any other warranty of any kind on any of the products or services which GrayFox Electronics LLC provides.

Computer systems, hardware components, peripheral devices, software and any other tangible component sold by GrayFox Electronics LLC, are warranted only by the manufacturer or publisher of such component and are limited to the terms set forth by said manufacturer or publisher. GrayFox Electronics LLC is not responsible for obtaining warranty services or performance of warranty terms for any such component.

Services rendered by GrayFox Electronics LLC may void manufacturer warranties for a computer system, computer network system, or a related device. GrayFox Electronics LLC does not assume any liability or warranty in the event that the manufacturer warranties are voided. GrayFox Electronics LLC offers no verbal or written warranty, either expressed or implied, regarding the success of services rendered.

No Consequential Damages

In no event shall GrayFox Electronics LLC, its subsidiaries or affiliates, or it’s respective officers, directors, employees, representatives, agents, contractors or suppliers (collectively, " GrayFox Electronics LLC ") be held liable for special, incidental, consequential, punitive, direct, indirect, physical, compensatory, punitive or any other damages, including but not limited to, physical injury, loss of data, loss of use, or loss of profits, however caused, whether for breach of contract, negligence, or otherwise, regardless if GrayFox Electronics LLC has been advised of the possibility of any such damages.

Revisions to these terms and conditions. GrayFox Electronics LLC may revise these terms and conditions at any time by publishing said revisions on GrayFox Electronics LLC; www.grayfoxelectronics.com. All revisions to these terms and conditions are effective for transactions dated after the revisions. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.

Ownership

By agreeing to have GrayFox Electronics LLC perform services on any computer system, computer network system, or related device, you certify that you are the expressed owner of said computer, computer network system or related device or are an authorized agent for the owner. In the event that you are found not to be the true expressed owner of said computer system, computer network system, or related device, you assume all liability for any claim made as the result of the services rendered by GrayFox Electronics LLC on said computer system, computer network system, or related device including those claims which.

   Definitions

Computer system is defined as the CPU enclosure and software (operating system, applications and other installed software).

Hardware is defined as any individual component that is contained within the Computer System such as hard disk drives, main boards, processors, memory modules or any other component contained within the Computer System.

Peripheral device is defined as any hardware item which attaches to the Computer System such as Printers, Monitors, Cameras, etc.

Data is defined as any information which is not part of the operating system, application software or other installed software such as pictures, word processing documents, email, financial data, or any other user created information stored on the computer system.

Title to Goods

Title to purchased goods is retained by GrayFox Electronics LLC until such goods are paid for in full by the purchaser or purchaser’s agent.

   Rates and Minimum Charges

   Shop Repairs

Bench Charge $45.  No repair or repair declined without diagnosis.

Minimum Charge- $45  Non- Diagnostic or Diagnostic minor repair less than one hour.

Repair and Extended Diagnostics-  $99 per hour $45 by the half hour.

   Diagnostics

In the event that diagnostics take longer than one hour, you will be notified of the findings thus far and will be given the option to continue the diagnostics or pursue another option. Extended diagnostics will be billed at the prevailing hourly rate. Upon agreement for extended diagnostics, you will be notified at each one hour interval with the findings. Your oral agreement to continue diagnostics constitutes an Oral contract in which you agree to pay GrayFox Electronics LLC regardless of the outcome for the time spent in diagnostics.

The length of time required to service/ repair your device cannot be predicted.

Customer authorizes the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted/ uninstalled upon completion of the service (unless purchased).

Estimates

After diagnosing the problem GrayFox Electronics LLC will notify you with a verbal estimate to repair your system including any diagnostic charges if applicable. Your oral agreement to repair constitutes an Oral contract in which you agree to pay GrayFox Electronics LLC for the diagnostics and repair upon completion. Written estimates will be provided upon request.

Payment

Unless prior arrangements are made, payment is due when services are rendered. Payment may be by cash or credit card. Any other arrangements must be made in advance of services being provided.

All services or repairs are may be subject to Virginia State Taxes.

  Payment By Check

GrayFox Electronics LLC requires a valid Virginia Driver’s License with every check. Returned checks will be assessed a twenty – five dollar ($25.00) return fee.

   Security

Customer is responsible for updating definitions to antivirus software and applying security patches to the operating system after the date of repair on the unit.

GrayFox Electronics LLC is NOT responsible for viral infections of the unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair.

Abandoned Items

Unless prior arrangements are made, any item left for repair that is not picked up and paid for within 30 days of completion of said repair will be considered as abandoned whether or not you are contacted by GrayFox Electronics LLC or you contact us. GrayFox Electronics LLC may notify you by certified mail that GrayFox Electronics LLC considers your item abandoned by you and if the item is not picked up and paid for within 15 business days of our notification of your receipt of said notice, the item will be repossessed and become property of GrayFox Electronics LLC. The receipt by GrayFox Electronics LLC for the certified mail sent to you and further, accepted by you together with your failure to contact us within the 15 day time frame is your acknowledgement the item is indeed abandoned and you thereby transfer title to GrayFox Electronics LLC for disposition. Also, GrayFox Electronics LLC is not responsible for reporting any changes to your address, phone number, or email address, you are to notify us in such cases or changes.  Abandoning and subsequent possession of your item does not relieve you from the amounts due. GrayFox Electronics LLC reserves the right to pursue collections and by failing to respond you agree to be liable for any and all costs incurred in such collections. Prior to any further transactions with GrayFox Electronics LLC, you will be required to remit in full on any previous amounts due plus provide pre-payment for any further services.

Return Policy

Your original receipt or invoice is required.

If you are not satisfied with the new product you purchased from us and you return the new product with the original receipt or invoice within 10 days from the original invoice date, you may exchange the new product or receive a refund, except as explained below.

If the tamper proof sticker is removed after the repair or service, the warranty is void.

Special order Computer Systems are non-refundable and non-returnable. Monitors, printers, and un-opened computer parts may be returned within 10 days from the original invoice date and are subject to a 25% restocking fee (unless defective).

Any new or refurbished product that is returned without all item(s) included or not in its original condition with the original product is non-refundable and non-returnable.

Opened software, games, videos, or computer parts are non-refundable and non-returnable.

Used items are non-refundable and non-returnable as they are sold AS IS.

Refunds will be made in the form of original payment. Purchases made by cash or check over $250 will be refunded by company check.

Recycling

Customer is responsible for recycling unwanted or defective Computer Systems, Peripheral devices or hardware components. GrayFox Electronics LLC will recycle the following items for a fee; Computer Systems for a fee of $10 per system recycled, printers for a fee of $15 per printer recycled, and monitors for a fee of $15 per monitor recycled. Hardware components replaced by GrayFox Electronics LLC during the course of a repair will be recycled at no additional charge. Recycling fees are over and above any minimum charge.

Special Orders

Computer Systems and Peripheral devices: All computer systems and peripheral devices require a deposit equal to the cost of the system or device. Taxes, shipping and service charges are due upon delivery.

Shop Repairs: If a part is required to facilitate a repair that is not a standard part in GrayFox Electronics LLC’s, and the part(s) has a total cost over $100 with or without shipping, customer will be required to pay a deposit of 100% of the cost of the part before part is ordered.

Over the Counter Parts orders: All “Over the counter” parts orders require a deposit of 100%, including the cost of shipping, of the cost of the part before the part is ordered.

If for any reason the customer decides PRIOR TO REPAIR, not to purchase goods that have been ordered, customer will be solely responsible for shipping costs to and from manufacturer, plus a cancellation charge of 25% of the total order value.


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