Return Policy

Any item purchased on this page is covered by our limited 30 day warranty. We ask that you read our return policy below before purchasing an item on this site. If you need to return your order or you are not completely satisfied with you order, please contact us so that we can issue you a Return Merchandise Authorization " RMA" number upon approval of the return request.



At GrayFox Electronics, we accept returns within 30 days from the time the item is scanned "delivered" by UPS or USPS upon submition and approval. The item or items must be in new or original condition with original packaging and accessories. No exceptions.



All parts are fully tested and inspected before we ship them. Any items returned with broken flex cables, cut flex cables, or any signs of installation error, modified in ANY way, shape or form will have their return claim denied. NO EXCEPTIONS.



If upon receiving the item and the package looks damaged during shipping (for example, the box is crushed), do not open the box, please refuse the item, and contact us with a picture of the box.



All returns must have a RMA assigned to it. Please contact us prior to returning the item so that we can issue you a RMA number. Any returns without a RMA number assigned to it will be denied.



All return shipments must have a valid tracking number for a return. We ask that you keep a copy of the tracking number before returning an item to us for your records. GrayFox Electronics is not responsible if a return is lost in the mail.



Also, please properly package the return because we will not accept returned items that are broken during the return shipment.



All NON-seller mistakes, returns, or refunds are subject to a 20% restocking fee, and the buyer will pay for the return shipping fee. (For Example: You bought the wrong color or model)



At GrayFox Electronics, we are not responsible for shipments that are returned or lost due to incorrect or insufficient addresses. Please confirm your address before ordering.



Also, we reserve the right to refuse any returns for objective reasons.



Our return address is:



GrayFox Electronics

115 E. 2nd Ave

Franklin, VA 23851



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